The Commission's Office of Consumer Services has staff available to assist consumers with problems they may have with a utility company or competitive provider.

Consumers can contact the Office of Consumer Services by:
  • Calling (202) 626-5120
  • Visiting the office at 1325 G Street, NW, Suite 800, Washington, D.C., 20005
  • Sending a letter to the Commission at 1325 G Street, NW, Suite 800, Washington, D.C., 20005
  • Customer Complaint and Inquiries Form
If a consumer specialist is not able to resolve the complaint, the complainant can request a formal hearing, in writing. The complainant can also ask the Office of the People's Counsel to provide legal representation, no charge. The Office of the People's Counsel can be reached on (202) 727-3071. In the case of billing disputes, Commission engineering staff also conduct electric and natural gas meter tests at consumers' requests.
 
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